Summary: Supposedly 'cleaned and polished' found it to be less than clean, dirty marks all over it which I have cleaned off. As for 'polished' I can see no evidence of that, and I can't even plug it in to try it out as one of the pins on the plug has been bent and the plastic is broken where the pin comes out so I shall have to get a new plug for it. I know its 'refurbished' but I am not impressed. 12 days delivery time. No manual with it.
Summary: Was delivered when due. There were no instructions with the machine but did not need them, everything was straight forward. As for its ease of use, first class, as for pick-up/suction even better!
Summary: Have tried various vacuums but the Dyson outperforms them all. The DC14 has powerful suction, easy to wash filters and some useful attachments. It doesn't have the edge to edge cleaning that some of the newer models of Dyson have but that is simply due to its era.