Summary: This was a heavy item to ship. Packaging wasn't all that well done. When I unwrapped the outer cardboard box & got into the actual a/c unit I found that the exterior fins had been damaged & there is a dent in the top corner of the unit. The unit puts out some great cold air but is a bit loud. I have to have it in a window near my bed. But it is a blessing during our 90-100 degree days. I had a smaller unit in the same window that I put in my daughter's room.