Pros: Arrived quickly and just in time for the heat! My second A/C unit from New Egg. Well packed and easy installation. Unit to me is very quiet. When the compressor engages there is little difference in sound. The unit easily cools a large room and the 10.7 EER is great on the wallet. Price was great!
Cons: First don't be fooled by the recommended window width as that is at the point where the unit sits on the inner-most part of the winow with the adjustable sides fully retracted. The actual unit itself extending through the window will easily fit any standard window. Second and very minor is the remote is not backlit and needs roomlight to be able to operate, but still a nice feature.
Pros: Does what it says. Much more quiet than my older model (3-4 years old).
Cons: Unit does not "freeze the sweat off my face" when I come in from outside work. It's likely that's saving me from having a stroke or "catching pneumonia" as my grandmother would say, but honestly I wouldn't mind it.
Summary: We bought this exactly 11 months ago and it worked like a champ. Not even a year later, the entire window unit shakes when the compressor kicks on, and it can't cool for more than one to two minute bursts. Tried to use the warranty, but buying a new one us cheaper than shipping it back. This just isn't a good brand for the long haul. Our AC unit went out, so we've been using window units...believe it or not, Haier is a cheaper brand and works like a champ.